Terms of service

Kindred Connect · Effective 11 April 2026 · Last updated 14 April 2026

1. Agreement to terms

By creating an account or using the Kindred mobile application ("the App"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the App.

These Terms constitute a legal agreement between you and Kindred Connect ("we", "us", "our").

2. Eligibility

You must be at least 18 years old to use Kindred. By creating an account, you represent that you are 18 or older.

3. Account registration

To use Kindred, you must create an account using a valid email address. You are responsible for maintaining the security of your account credentials and for all activity under your account.

You may only have one active account. Each account can be paired with one partner at a time.

4. The service

Kindred is a weekly couples check-in app. The App provides:

• Structured check-ins — guided question-and-answer sessions covering wellness, connection, reflection, and forward-looking topics.
• Commitments — the ability to create, track, and review shared tasks and habits.
• Partner pairing — a mechanism to link your account with your partner's account so you can complete check-ins together.
• Check-in history — a permanent record of completed sessions accessible to both partners.

All features require both partners to have active accounts within the same paired relationship.

Analytics and crash reporting

We use Sentry to collect crash reports and performance data to improve the App. This may include device information, operating system version, and technical diagnostic data. Crash reports do not include your check-in content. For full details, see our Privacy Policy.

5. Subscriptions and payment

5.1 Free and premium access

Some features of the App may require an active subscription ("Kindred Premium"). Subscription pricing, trial periods, and included features are displayed in the App at the time of purchase.

A single subscription covers both partners in a paired relationship — only one of you needs to subscribe for both to access premium features. If the subscribing partner deletes their account, the remaining partner loses access to premium features immediately.

5.2 Billing

Subscriptions are billed through Apple's in-app purchase system. By subscribing, you agree to Apple's terms for in-app purchases. We do not process payments directly.

5.3 Renewals and cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date. You can manage or cancel your subscription through your Apple ID account settings.

5.4 Cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a digital content purchase. However, by making an in-app purchase and accessing premium features, you consent to the immediate supply of digital content and acknowledge that you lose your right to cancel once access begins. Refund rights under Apple's policies are unaffected.

5.5 Refunds

Refund requests are handled by Apple in accordance with their refund policies. We do not process refunds directly.

5.6 Subscription lapse

If your subscription expires or is cancelled, you retain access to your existing check-in history. Access to premium features (including starting new check-in sessions) is restricted until either partner subscribes again.

If your subscription has lapsed and your account is inactive for 12 consecutive months, we will notify you by email that your account is scheduled for deletion. If you do not respond or log in within 30 days of that notice, your account will be deleted in accordance with Section 10. See our Privacy Policy for full retention details.

6. User content

6.1 Your content

"User Content" includes check-in responses, review comments, commitments, personal notes, and any other text you enter into the App.

You retain ownership of your User Content. By using the App, you grant us a limited licence to store, process, and display your User Content solely for the purpose of providing the service to you and your partner.

6.2 Shared content

Check-in responses, review comments, and commitments are shared with your paired partner as a core function of the App. Once shared, this content is visible to your partner and forms part of their check-in history as well.

Personal notes are private and are never shared with your partner.

6.3 Content standards

You agree not to enter content that is:

• Threatening, harassing, or abusive toward your partner or anyone else.
• Illegal or in furtherance of illegal activity.
• Containing malware, spam, or automated content.

We do not actively monitor User Content. However, we reserve the right to remove content or suspend accounts that violate these Terms.

7. Partner pairing and relationship data

7.1 Pairing

You may pair with one partner at a time using an invite code. By accepting an invite, both you and your partner agree that check-in data will be shared between your accounts as described in Section 6.2.

7.2 Unpairing

Account deletion ends a pairing. When one partner deletes their account, the remaining partner retains their own check-in history. The deleted partner's identifying information is removed from shared records.

8. Acceptable use

You agree not to:

• Use the App for any purpose other than its intended use as a couples check-in tool.
• Attempt to access another user's account or data.
• Reverse-engineer, decompile, or disassemble the App.
• Interfere with or disrupt the App's infrastructure.
• Use automated systems (bots, scrapers) to access the App.
• Circumvent security measures, including row-level security policies.

9. Intellectual property

The App, including its design, code, branding, and question content, is owned by Kindred Connect and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the App as intended.

Check-in questions provided by the App are our original content. You may not reproduce, distribute, or commercially use them outside the App.

10. Account deletion

You may delete your account at any time through the App. When you request deletion, your account enters a 30-day deactivation period during which you can no longer access the App. After 30 days:

• Your personal data (account information, display name, personal notes) is permanently deleted.
• Your check-in answers and review comments within shared session records are anonymised — your user ID is disassociated, but the content remains as part of your partner's check-in history.
• Your push notification tokens are deleted.
• Commitments you created remain visible to your partner with your identifying information removed.

If the deleting partner held the active subscription, the remaining partner loses access to premium features immediately upon deletion request.

Deletion is permanent and cannot be undone once the 30-day period has elapsed. For full details on data handling after deletion, see our Privacy Policy.

11. Disclaimer of warranties

The App is provided "as is" and "as available." To the extent permitted by applicable law, we make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

Kindred is a relationship check-in tool. It is not a substitute for professional counselling, therapy, or mental health treatment. If you or your partner are experiencing relationship difficulties, domestic abuse, or mental health concerns, please seek help from a qualified professional.

We do not guarantee that the App will be uninterrupted, error-free, or secure at all times.

12. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales.

Subject to the above, to the maximum extent permitted by applicable law, Kindred Connect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the App. This includes, without limitation, damages for loss of data, loss of profits, or emotional distress.

Our total liability for any claim arising from these Terms or your use of the App shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kindred Connect from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your use of the App in a manner not authorised by these Terms. This section does not require you to indemnify us for our own negligence, breach of contract, or any matter for which it would be unlawful to require indemnification.

14. Termination

We may suspend or terminate your access to the App at any time if you violate these Terms or if we reasonably believe your use poses a risk to the service or other users. We will make reasonable efforts to notify you before or at the time of termination.

You may terminate your account at any time by deleting it through the App.

15. Changes to these terms

We may update these Terms from time to time. We will give you at least 30 days' notice of material changes via the App or by email before they take effect. If you do not agree to the revised Terms, you may delete your account before the changes take effect. Your continued use of the App after the notice period constitutes acceptance of the revised Terms.

16. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and nothing in this section affects your statutory rights to do so.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Kindred Connect regarding the App.

19. Contact us

If you have questions about these Terms, contact us at:

Kindred Connect
Email: support@kindredconnect.app

20. Your data rights

You have rights over your personal data under applicable data protection laws, including the UK GDPR. These include the right to access, correct, delete, and port your data. For full details of your rights and how to exercise them, see our Privacy Policy.

These Terms of Service were last reviewed on 14 April 2026.