Support

Email is the best way to get help with Kindred. Write to [email protected] with what’s happening and the device you’re on, and every message goes to a real person. Most emails get a reply within a day or two.

Connecting with your partner

Kindred works once you both have your own account and you’re paired. One partner creates the relationship and gets a six-character invite code, and the other enters it to join. One subscription covers you both, so only one of you needs to subscribe. If a code stops working after a few tries, that’s a short limit to slow down mistyping, so wait a moment and enter it again.

Managing or cancelling your subscription

Kindred’s subscription is billed through the App Store, so you manage or cancel it in your Apple ID subscription settings rather than in the app. Cancelling stops the next renewal and keeps your access until the end of the period you’ve already paid for.

If your subscription lapses

If a payment fails or the subscription ends, your check-in history stays and everything you’ve saved is still there to read. New check-ins start again as soon as either partner resubscribes.

Restoring a subscription

Restore works for the Apple ID that originally paid. If that’s you, use Restore Purchases on the paywall. If your partner subscribed and you need to take over, the way back is a fresh subscription on your side, which makes you the couple’s subscriber from then on.

Deleting your account

You can delete your account in the app, under Settings. Deletion runs on a thirty-day grace period, so you can cancel it within that window with nothing lost. If you’re paired, your partner keeps your shared check-in history, with your name removed.

Your privacy

Your answers stay yours until you both reveal them, and each check-in belongs to the two of you. The full detail is in the privacy policy and terms, linked below.

For anything else, email [email protected].